Herb Charm Support Center
This page helps users get the best experience with Herb Charm: daily facts, saved items, collections, language display, appearance settings, and any purchase-related questions.
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Contact Support
For technical support, account questions, or bug reports, contact us at:
Suggested support email template
Subject
Herb Charm - [short issue title]
Body
Device model, iOS version, app version, steps to reproduce, expected result, actual result
Quick Tips
Daily Fact Issues
Why did my daily fact change?
Herb Charm presents one fact per day using a per-user order.
The app advances to the next fact when the date changes. If your device date/time is adjusted manually, the daily fact can appear to change unexpectedly.
App shows old content
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Force close and reopen the app.
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Restart your device.
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Confirm you installed the newest version from the App Store.
Purchases
How do purchases work?
Purchases are processed by Apple via StoreKit. We do not receive your full payment card details. To restore purchases, use the restore option in the app and ensure you are signed in to the same Apple ID.​
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Purchase status not recognized
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Check internet connection and Apple ID sign-in status.
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Use the restore purchases action.
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Contact support with your transaction date and device info.
Saved & Collections
How do I save facts into multiple collections?
Open a fact, tap Collections, then select one or more collections. A single fact can belong to multiple collections at the same time.
​Collections not updating
After editing a collection, wait a moment and reopen the screen.
If needed, restart the app to refresh local state.
App Performance
Performance on older devices
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Close background apps.
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Keep at least 1-2 GB free storage.
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Use the latest iOS version compatible with your device.​
Medical Notice
Herb Charm content is educational and informational. It does not replace examination, diagnosis, or treatment by a licensed healthcare professional.
If symptoms are severe, sudden, or persistent, contact a qualified medical professional or emergency services.
Language and Theme
How do I switch between light and dark mode?
Tap the appearance icon in the top-right corner. Herb Charm supports two explicit appearance modes: Light and Dark.
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Which languages are supported?
Current content supports Serbian, English, Bulgarian, Macedonian, and Albanian. The app chooses content based on app/device language preferences and fallback rules.
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I cannot see the full text. What should I do?
On the Today and Detail screens, use Read More to expand long details. If text appears clipped, make sure Dynamic Type is not set to an extremely large value and update to the latest app version.
App Content
App shows old content
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Force close and reopen the app.
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Restart your device.
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Confirm you installed the newest version from the App Store.
Frequently Asked Questions
Why did my daily fact change?
Herb Charm presents one fact per day using a per-user order. The app advances to the next fact when the date changes. If your device date/time is adjusted manually, the daily fact can appear to change unexpectedly.
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I cannot see the full text. What should I do?
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On the Today and Detail screens, use Read More to expand long details. If text appears clipped, make sure Dynamic Type is not set to an extremely large value and update to the latest app version.
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How do I save facts into multiple collections?
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Open a fact, tap Manage Collections, then select one or more collections. A single fact can belong to multiple collections at the same time.
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How do I switch between light and dark mode?
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Tap the appearance icon in the top-right corner. Herb Charm supports two explicit appearance modes: Light and Dark.
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Which languages are supported?
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Current content supports Serbian, English, Bulgarian, Macedonian, and Albanian. The app chooses content based on app/device language preferences and fallback rules.
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How do purchases work?
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Purchases are processed by Apple via StoreKit. We do not receive your full payment card details. To restore purchases, use the restore option in the app and ensure you are signed in to the same Apple ID.
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Is my medical data stored in the app?
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Herb Charm is an informational app. It stores app usage data (saved facts, collections, and progress) but is not designed to collect medical records, diagnoses, or lab reports.